Reservations Supervisor

GoNorth Travel, LLC is a family owned Tourism company with a large RV and SUV rental fleet. We are looking for a highly motivated multilingual Reservations Supervisor for our Whitehorse station. Please note that housing is not provided.
Responsibilities of the Reservations Supervisor include:

• Answer questions in person, on the phone and by email in English, German and French;
• Welcome guests to GoNorth and collecting guests’ arrival and departure information;
• Hire, train and lead a small rental staff team during the rental season;
• Oversee getting the rental units ready to GoNorth standard in time for the guests and assist wherever needed, including detailing and housekeeping;
• Coordinate workflow with RV technicians and mechanics;
• Keep the station clean and presentable at any given time;
• Complete quality check before handing out vehicles;
• Explain and hand out vehicles to customers in English, German and French;
• Explain rental agreement to customers in English, German and French;
• Evaluate returned vehicles;
• Enter all relevant information into in-house database;
• Accept payments and process refunds to guests;
• Coordinate procedures with Rental and Station Managers company wide;
• Report directly to COO, CFO and CEO;
• And other related duties as assigned.

Minimum Qualifications:

• High School Diploma
• Excellent English and German language skills (reading, writing, speaking)
• Fluid in French (reading, writing, speaking)
• Experience in similar operations
• Excellent guest service, communications skills and problem-solving skills
• Strong computer skills (proficient in MS Office applications)
• Ability to work independently and with highest accuracy within required time frames
• Ability to multi-task and work under pressure
• Must be able to work shifts, weekends, and holidays during rental season
• Positive attitude
• Good team player