Facilitated by: RF HR Consulting
Date: March 29, April 1, April 7, & April 9, 2021 (4 sessions)
Delivery: Virtually on Zoom
Login Time: 8:15am – 8:30am
Time: 8:30am – 10:30 am
Cost: $100 +GST
Strong leadership is an essential component of the customer service equation in the workplace.
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and leadership best practices. Participants will understand the importance of having difficult conversations, leveraging their strengths, and developing their curiosity as a leader. Grow as a leader and learn how to leverage your curiosity, develop questions, and approach difficult conversations to help develop your customer service team.
CLASS 1: Customer Service and your Workplace Culture
CLASS 2: Customer Service Skills
CLASS 3: Leadership and Customer Service
CLASS 4: Leading Customer Service Teams