Customer Service and Leadership Workshop

Facilitated by: RF HR Consulting

Date: March 29, April 1, April 7, & April 9, 2021 (4 sessions)

Delivery: Virtually on Zoom

Login Time: 8:15am – 8:30am

Time: 8:30am – 10:30 am  

Cost: $100 +GST
 
Course Outline:
Strong leadership is an essential component of the customer service equation in the workplace.
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and leadership best practices.  Participants will understand the importance of having difficult conversations, leveraging their strengths, and developing their curiosity as a leader.   Grow as a leader and learn how to leverage your curiosity, develop questions, and approach difficult conversations to help develop your customer service team. 

 

CLASS 1: Customer Service and your Workplace Culture

  • Creating the customer experience for team and customers
  • Organizational culture

 
CLASS 2: Customer Service Skills

  • Understanding the soft and hard skill of customer service
  • Leveraging your leadership strengths

 
CLASS 3: Leadership and Customer Service

  • Understanding how you lead?
  • Supporting employees and customers

 
CLASS 4: Leading Customer Service Teams

  • Leveraging change, communications, and curiosity
  • Active listening & difficult conversations

 

REGISTRATION FORM: