Customer Service and Strategy Workshop
Facilitated by: RF HR Consulting
Date: March 2, March 4, March 9, March 11, March 16 & March 18, 2021 (Tuesday & Thursday mornings)
Delivery: Virtually on Zoom
Login Time: 7:45am – 8:00am
Time: 8:00 a.m. – 9:30 a.m.
Cost: $100 +GST
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and strategic tools you can implement.
In this workshop, you will learn about customer excellence, customer strategy and the importance of communication. By defining what customer service means to your organization you can develop best practices and improve to how you serve customers. Discover foundational soft and hard skills that contribute to the continuous customer-service learning process. Participants will understand the differences between customer support, customer service and customer success and learn the value proposition for purchasing locally.
CLASS 1: Customer Service – Customer Support, Service & Success
CLASS 2: Customer Service and Your Workplace Culture
CLASS 3: Customer Service – The Value Proposition
CLASS 4: Customer Service – Trends, Tips and Examples
CLASS 5: Understanding Consumer Behaviour
CLASS 6: Customer Service Strategy