Customer Service and Strategy Workshop

Customer Service and Strategy Workshop

Facilitated by: RF HR Consulting

Date: March 2, March 4, March 9, March 11, March 16 & March 18, 2021 (Tuesday & Thursday mornings)

Delivery: Virtually on Zoom

Login Time: 7:45am – 8:00am

Time: 8:00 a.m. – 9:30 a.m. 

Cost: $100 +GST
 
Course Outline:
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and strategic tools you can implement.
In this workshop, you will learn about customer excellence, customer strategy and the importance of communication. By defining what customer service means to your organization you can develop best practices and improve to how you serve customers. Discover foundational soft and hard skills that contribute to the continuous customer-service learning process. Participants will understand the differences between customer support, customer service and customer success and learn the value proposition for purchasing locally.  

 
CLASS 1Customer Service – Customer Support, Service & Success 

  • Customer Service Best Practices
  • Customer Service Skill Sets

CLASS 2Customer Service and Your Workplace Culture

  • Workplace Culture 
  • Creating the Customer Experience
  • Customer Journey Mapping

CLASS 3Customer Service – The Value Proposition 

  • Understanding the value proposition
  • Purchasing Locally

 
CLASS 4Customer Service – Trends, Tips and Examples

  • Understanding the Customer Experience Lifecycle
  • Customer Service Trends, Tips and Examples

 

CLASS 5Understanding Consumer Behaviour

  • Consumer Behaviour Research & Trends
  • Links to Customer Service Strategy

 
CLASS 6Customer Service Strategy

  • Improving Customer Service Levels and your Action Plan
  • Linking your Conversations to Customer Service

 

REGISTRATION FORM: