Customer Service and Leadership Workshop
Facilitated by: RF HR Consulting
Date: November 16 & 19, 23 & 26, 30 & December 3 (Monday & Thursday mornings)
Delivery: Virtually on Zoom
Login Time: 7:45am – 8:00am
Time: 8:00 a.m. – 9:30 a.m.
Strong Leadership is an essential component of the customer service equation in the workplace.
In this workshop, you will learn about customer excellence, leadership behavior’s, managing change, communication and creativity. Discover foundational soft and hard skills that contribute to the continuous customer-service learning process. Participants will learn the differences between customer support, customer service and customer success and understand the value proposition for purchasing locally.
Grow as a leader and learn how to leverage your curiosity, develop questions and approach difficult conversations to help develop your customer service team.
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and leadership practices.
CLASS 1: Customer Service – Customer Support, Service & Success
CLASS 2: Customer Service and Your Workplace Culture
CLASS 3: Customer Service Skill Sets
CLASS 4: Leadership and Customer Service
CLASS 5: Leading Customer Service Teams
CLASS 6: Leveraging your Strengths