Customer Service and Leadership Workshop

Customer Service and Leadership Workshop

Facilitated by: RF HR Consulting

Date: November 16 & 19, 23 & 26, 30 & December 3 (Monday & Thursday mornings)

Delivery: Virtually on Zoom

Login Time: 7:45am – 8:00am

Time: 8:00 a.m. – 9:30 a.m.  
Course Outline:
Strong Leadership is an essential component of the customer service equation in the workplace.
In this workshop, you will learn about customer excellence, leadership behavior’s, managing change, communication and creativity.  Discover foundational soft and hard skills that contribute to the continuous customer-service learning process. Participants will learn the differences between customer support, customer service and customer success and understand the value proposition for purchasing locally.  
Grow as a leader and learn how to leverage your curiosity, develop questions and approach difficult conversations to help develop your customer service team. 
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and leadership practices.
CLASS 1Customer Service – Customer Support, Service & Success 

  • Customer Service Best Practices
  • Purchasing Locally and the Value Proposition

CLASS 2Customer Service and Your Workplace Culture

  • Workplace Culture
  • Creating the Customer Experience

CLASS 3Customer Service Skill Sets

  • Understanding Soft and Hard Skills of Customer Service
  • Supporting Employees and Customers

CLASS 4Leadership and Customer Service

  • Understanding how you lead?
  • Managing Change & Communications

CLASS 5Leading Customer Service Teams

  • Improving Customer Service Levels
  • Active Listening & Difficult Conversations

CLASS 6Leveraging your Strengths

  • Linking your Conversations to Customer Service
  • Leveraging Change and Curiosity