SIMA’s mission statement is: To provide exceptional, safe, downhill experiences to Yukoners, and work in partnership to contribute to the good life in the Yukon.
SIMA’s staff are individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We are looking for people who share in this passion, maybe for a season, or maybe as part of an exciting career. If this sounds like you, please apply online and show us what you’ve got.
Position Status: Part-Time, Full-Time, Seasonal, Hourly
For a part-time position, Saturdays and Sundays are possible.
Job Summary:
As a Rentals Agent, you’ll be responsible for setting customers up with appropriate ski or snowboard gear, selling tickets and promoting programs offered at Mt. Sima. You will also be training in rental gear maintenance and performing maintenance and cleaning duties.
Duties:
- To deliver great guest experiences to all Mt Sima users.
- Most work is performed indoors, but you will be expected to occasionally perform outdoor work.
- Give personalized service to all guests, and provide them with accurate information.
- Seek out accurate information when needed in order to answer all guests’ questions.
- Handle all walk-in guest inquiries and complaints in a professional and competent manner, and handle conflictive situations in a diplomatic manner.
- Know and be up-to-date on all prices, programs, events and policies.
- Perform other duties as assigned by manager.
- Keep guest relations, ticket office, validation as well as surrounding areas clean and tidy at all times.
- Always show up on time and adhere to the grooming policy.
- Be cheerful and courteous at all times with guests and staff.
- Ensure that all guests and staff are in possession of a valid ticket or pass and that the person using the pass or ticket is correct.
- Assist guests with ticket/pass problems, general inquiries or concerns.
- Sanitize high-touch areas
Qualifications:
- Demonstrate safe work practices
- Broad experience in all aspects of customer service.
- Must have strong communication and listening skills.
- Ability to multi-task and problem-solve.
- Can handle conflict resolution situations.
- Mature, friendly and well-presented.
- A positive team player.