Front Desk Agent - Full Time (NOC 64314)

Job Description:
Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then please send us your resume!

Job Tasks:

• Greet guests in a friendly & courteous manner
• Register arriving guests and assign rooms, using the in-house reservation system efficiently
• Follow check-in procedure (giving information about hotel & restaurant)
• Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person
• Write offers to leisure and corporate guests
• Answer in-house phone calls from guests and arrange for amenities or services
• Provide information about services available in the community
• Respond to guests' complaints using in-house service recovery guidelines
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Work cooperatively with back of house staff to respond to guest needs
• Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit
• Perform daily opening and nightly closing procedure
• Operate in-house reservation system, POS and other platforms as needed
• Handover shift notes & other information to next shift

Responsibilities:

• Ensure Front Desk is clean and clutter free at all times
• Ensure our guests feel welcome and respected
• Perform duties assigned efficiently
• Operate Front Desk with minimal supervision
• Keep personal and guest safety at top of mind at all times
• Reliably report all inconsistencies in financial reports to management
• Maintain a professional and tidy personal appearance

Physical Demands:

• Must be able to stand and exert well-paced mobility for up to 6 hours in length
• Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
• Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks

Education, Knowledge, Skills & Abilities

• Grade 12 or higher. Preference will be given to candidates with higher education
• Certificate of hospitality management an asset
• Excellent computer skills in word, excel, outlook
• Knowledge of safe work procedures and guest conflict resolution
• Excellent customer service skills
• Basic knowledge of customer service procedures such as journey mapping
• Ability to work in a team and efficiently communicate between departments
• Excellent writing skills in English
• Other spoken languages are an asset