SME Training and Development Program

2021 SPRING COURSE

 

Customer Service and Leadership Workshop- FULL

Facilitated by: RF HR Consulting

Date: March 29April 1, April 7, & April 9, 2021 (4 sessions)

Delivery: Virtually on Zoom

Time: 8:30 a.m. – 10:30 a.m.  

Cost: $100 +GST

 

Course Outline:
Strong leadership is an essential component of the customer service equation in the workplace.
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and leadership best practices.  Participants will understand the importance of having difficult conversations, leveraging their strengths, and developing their curiosity as a leader. Grow as a leader and learn how to leverage your curiosity, develop questions, and approach difficult conversations to help develop your customer service team. 

 

Click here for more information and to register


Digital First Marketing for Small Business Workshop - FULL

Facilitated by: Aasman Brand Communications

Date: March 25, March 30, April 1, April 6 & April 8, 2021 (5 sessions)

Delivery: Virtually on Zoom

Time: 12:00pm – 1:15pm

Cost: $100 +GST

 

Course Outline:

Aasman Brand Communications put together a course outline for a Digital Marketing First course for businesses selling services or products online. 

The course will be 5 x 1.5 hour sessions on strategy principals, additional information and implementation strategies. Each session will have time allocated at the end to work through that week’s worksheet, which can range from a business audit based on the topic of the week, or action plan. 

In order for local businesses to compete in today’s global society, a strong grasp of the tools available can help put Whitehorse companies and organizations on the digital map. 


Customer Service and Strategy Workshop

Facilitated by: RF HR Consulting

NEW* Dates: April 12, April 19, April 26, May 3, 2021 (4 sessions)

Delivery: Virtually on Zoom

Time: 12:00pm – 2:00pm

Cost: $100 +GST

 

Course Outline:
Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and strategic tools you can implement.

In this workshop, you will learn about customer excellence, customer strategy and the importance of communication. By defining what customer service means to your organization you can develop best practices and improve to how you serve customers. Discover foundational soft and hard skills that contribute to the continuous customer-service learning process. Participants will understand the differences between customer support, customer service and customer success and learn the value proposition for purchasing locally. 

 

Click here for more information and to register