SME Training and Development Program

 

Customer Service and Leadership Workshop

Strong Leadership is an essential component of the customer service equation in the workplace.

In this workshop, you will learn about customer excellence, leadership behavior’s, navigating change, communication, and creativity.  Discover foundational soft and hard skills that contribute to the continuous customer-service learning process. Participants will learn the differences between customer support, customer service and customer success and discover the importance of the understanding the marketplace and value propositions.  
 
Join us for this interactive workshop and collaboratively explore the elements that make up successful customer service, consumer behavior and leadership practices.
 
Grow as a leader and learn how to leverage your curiosity, develop questions, and approach difficult conversations to help develop your customer service team. 

 

Facilitated by: RF HR Consulting

Dates: November 8 & 10, November 15 & 17 (Four Sessions)

Time: 8:30 AM -10:30 AM

Deliver: In Person

Location: Whitehorse Chamber of Commerce, 101-302 Steele St. Suite

Cost: $100 * seats are limited

Click here to register

Have questions about Customer Service and Leadership Workshop? Please contact us.


Human Resources: Supporting Your People & Your Organization Workshop

This breakfast workshop series will help you understand how the world of work is changing, develop a greater understanding of current HR practices and confidence to tackle the constant change we are living in. 

Learn how the world of Human Resources is adapting and changing with local legislation and global trends.  Participants will explore and discuss elements of leading teams through change, employee wellness, diverse workplace needs and recruitment & retention opportunities and challenges.  A successful leader is one who asks great questions, manages through change, communicates effectively and tackles conversations in a timely and supportive manner.  Join us for this interactive workshop and expand your leadership skills.

Facilitated by: RF HR Consulting

Dates: November 24th, 29th and December 6th and 8th (Four Sessions)

Time: 8:30 AM -10:30 AM

Deliver: In Person

Location: Whitehorse Chamber of Commerce, 101-302 Steele St. Suite

Cost: $100 * seats are limited

Click here to register

Have questions about Human Resources: Supporting Your People & Your Organization Workshop? Please contact us.