SME Training and Development Program


Running a Business in a Pandemic - Tax and Cash Management Considerations Workshop
Facilitated by: Crowe Mackay LLP Chartered Professional Accountants
Session 1: November 10 & 17 Tuesday mornings
Session 2: November 12 & 19 Thursday mornings 
Time: 8:30am – 10:00am
Location: Northwestel Event Space NorthLight Innovation 2180, 2nd Avenue
Cost: $100.00 Limited Space Available

Course Outline:
There are practical issues related to the various business support programs introduced by the federal and territorial governments to help businesses during this COVID-19  pandemic. We will discuss the tax and accounting consequences of funds received under these programs.  

In the second class, we will touch on various elements of recovering from the pandemic-induced downturn such as cash management, financing and budgeting.

Click here to register or to learn more.


Customer Service & Leadership Workshop
Facilitated by: RF HR Consulting
Delivery: Virtually on Zoom
Dates: November 16 & 19, 23 & 26, 30 & December 3 (Monday & Thursday mornings)
Login Time: 7:45am – 8:00am
Time: 8:00am – 9:30am  
Cost: $100.00 

Course Outline:
Strong Leadership is an essential component of the customer service equation in the workplace.

In this workshop, you will learn about customer excellence, leadership behaviors, managing change, communication and creativity.  Discover foundational soft and hard skills that contribute to the continuous customer-service learning process. Participants will learn the differences between customer support, customer service and customer success and understand the value proposition for purchasing locally.  

Grow as a leader and learn how to leverage your curiosity, develop questions and approach difficult conversations to help develop your customer service team. 

Join us for this interactive virtual workshop and collaboratively explore the elements that make up successful customer service and leadership practices.
 
Click here to register or to learn more.


Digital First Marketing for Small Business Workshop
Facilitated by: Aasman Brand Communications
Dates: November 24 & 26, December 1 & 3, December 8 (Tuesday & Thursday mornings)
Time: 11:45am – 1:00pm
Location: Outpost 31 Classroom, NorthLight Innovation 2180, 2nd Ave.
Cost: $100.00 Limited Space Available

Course Outline:

Aasman Brand Communications put together a course outline for a Digital Marketing First course for businesses selling services or products online. 

The course will be 5 x 1.5 hour sessions on strategy principals, additional information and implementation strategies. Each session will have time allocated at the end to work through that week’s worksheet, which can range from a business audit based on the topic of the week, or action plan. 

In order for local businesses to compete in today’s global society, a strong grasp of the tools available can help put Whitehorse companies and organizations on the digital map. 

Click here to register or to learn more.


 

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